Automotive Customer & Product Support Specialist RGB Halo Kits Gilbert, AZ Job Details Full-time $20 - $24 an hour 12 hours ago Benefits Paid time off Employee discount Flexible schedule Qualifications Customer communication Shopify E-commerce Zendesk Attention to detail Customer support

Full Job Description Automotive Customer & Product Support Specialist Company:

RGB Halo Kits Location:

Gilbert, Arizona Job Type:

Full-time Pay:

$20-$24 per hour, depending on experience

Schedule:

Monday-Friday, on-site About RGB Halo Kits RGB Halo Kits is a growing automotive-lighting company specializing in custom multicolor headlights, tail lights, DRL boards, halo kits, controllers, and related lighting products. We design, build, and ship products to automotive enthusiasts and professional installers across the country. We are looking for a sharp, dependable Customer & Product Support Specialist who can take ownership of our customer-support queue and help customers receive fast, accurate, and professional assistance. This is more than a basic customer-service position. The right person will become knowledgeable about our products, policies, installation requirements, and common troubleshooting situations. Primary Responsibilities Manage and respond to customer-support tickets through Zendesk Assist customers with order status, shipping updates, returns, warranties, repairs, and product questions Learn our product catalog, part numbers, vehicle applications, controllers, and wiring requirements Help customers troubleshoot straightforward lighting and controller issues Review original orders and SKUs before approving warranty replacements Collect complete information, photos, videos, and test results before escalating technical cases Route advanced headlight and technical issues to the correct team member Keep ticket notes, tags, customer information, and documentation accurate Follow company policies while using good judgment in customer situations Maintain and improve support macros, troubleshooting guides, and internal procedures Identify recurring customer or product issues and report them to management Communicate with production and fulfillment when order research is required Follow up with customers until their issue is fully resolved What We're Looking For Strong written communication and attention to detail Ability to communicate clearly, professionally, and confidently Excellent problem-solving and critical-thinking skills Comfortable learning technical products and basic automotive wiring Able to follow established policies without sounding robotic Organized and capable of managing multiple open cases Comfortable reviewing order histories, product SKUs, photos, and videos Willing to ask questions when necessary without unnecessarily escalating routine cases Dependable, accountable, and consistent Comfortable working in a fast-growing small-business environment Preferred Experience Experience in one or more of the following is helpful but not required: Automotive parts or accessories Automotive lighting or 12-volt electronics E-commerce customer support Shopify Zendesk or another ticketing platform Returns, warranties, or technical troubleshooting Aftermarket automotive installation We are willing to train the right person, but you must be genuinely interested in learning our products and developing technical knowledge. What Success Looks Like Within the first 60-90 days, the successful candidate should be able to: Independently manage the daily support queue Accurately answer most order, return, warranty, and product questions Resolve common product issues without unnecessary escalation Properly document and route advanced technical cases Reduce response times while maintaining high-quality communication Protect the customer experience without giving away unnecessary refunds or replacements Help create a more consistent and scalable support process Why Join RGB Halo Kits? Join a growing automotive brand with unique products Work directly with a small, hands-on team Learn automotive lighting, electronics, and e-commerce operations Opportunity to take real ownership of the customer-support department Room to grow as the company, product catalog, and support team expand Employee discounts on RGB Halo Kits products Application Questions Please answer the following questions when applying: What customer-support or technical-support experience do you have? Have you worked with automotive products, electronics, wiring, Shopify, or Zendesk? Describe a time you independently resolved a complicated customer issue. How do you balance helping a customer with following company policies? Are you comfortable working full-time and on-site in Gilbert, Arizona? What hourly pay range are you seeking? Please include a resume and a brief explanation of why you would be a strong fit for this position.

Pay:

$20.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Flexible schedule Paid time off Application Question(s): What customer-support or technical-support experience do you have? Have you worked with automotive products, electronics, wiring, Shopify, or Zendesk? Describe a time you independently resolved a complicated customer issue. How do you balance helping a customer with following company policies? Are you comfortable working full-time and on-site in Gilbert, Arizona? What hourly pay range are you seeking?

Work Location:

In person