Customer Experience Representative

Career Area:

Marketing Job Description:

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Work Shapes the World at Caterpillar Inc. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:

To collaborate with the Event Planner to schedule, develop, coordinate, and manage logistical services of marketing-related events, exhibits and/or projects for internal and external customers that may require on-site implementation. This is an entry-level project manager position whose key role is management responsibility for 7 to 12 projects per week. To accomplish this the incumbent would work closely with the Field Operations Manager and Event Planner.

What You Will Do:

Responsible for working closely with the other Event Planner on countless tasks for onsite execution of events, including, but not limited to: Manage event intake process Manager Eventscase Registration per group Greeting groups upon arrival at THDLC Directing groups to assigned rooms Maintain contact and customer satisfaction during the actual event Assist with facility social media account(s) Work with the other Event Planner on specific needs for events and communicate those needs to the F&B (food & beverage) staff. Responsibilities related to the F&B staff include: Menu creation with the head chef Communicating food allergies to the chef F&B breaks are set on time and in the correct places Ensure the presentation of F&B services meets the standards/expectations of the DLC's Keep inventory of F&B related to breaks as well as anything needed for breaks such as paper goods, cutlery, etc. Assist head chef in F&B orders Maintain consistent food and beverage options for breaks while being mindful of additional seasonal options Manage food costs Collaborate and communicate with facilities logistics team for event set up Collaborate and communicate with head chef on extra staffing needed for large events Assist whenever extra help is needed including prepping, setting breaks, setting tables, etc.

What You Will Have:

Customer Focus:

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Collaborating:

Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Creativity:

Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.

Relationship Management:

Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Project Management:

Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.

Considerations For Top Candidates:

College Degree in Business, Marketing or Events Management Preferred or equivalent experience Prior experience with project management and/or events Personal computer skills and familiarity with various software packages (Microsoft Office Suite) Exceptional Communication Skills Strong Team Collaboration Skills Adaptability & Flexibility Exceptional Time & Detail Management Top Candidate - Working knowledge and familiarity with various

Caterpillar Products What You Will Get:

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.

About Caterpillar:

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:

$72,360.00 - $108,540.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. Medical, dental, and vision benefits

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement
• These benefits also apply to part-time employees This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Posting Dates:

April 19, 2026 - April 26, 2026 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community. There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.