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First Class RV Repair
Service Writer
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Arizona data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,126 / year median in Arizona
-12% projected decline
Job Description
We are looking for one qualified person to join our busy team. Candidate must maintain a positive, productive & safe work space. Work directly with technicians with multiple different skill levels to complete work. Oversee and coordinate daily operations Daily communication updates to customers Manage and assign work to technicians with qualifications to complete work. Put in place programs to assist techs where need to help flow Manage hours worked vs. hours flagged. Work with managers to achieve maximum efficiency. Ability to identify areas of improvement and respond accordingly. Work with service writers to achieve proper descriptions and labor times needed to complete repairs. Set goals for diagnosis times and repair times. Be sure we are encouraging not discouraging techs to complete repairs faster and properly. Develop and implement plans and objectives for the department in an effective and innovative fashion