Customer Service Representative Low Cost veterinary Surgical clinic of Mesa Mesa, AZ Job Details Full-time $16 - $17 an hour 1 hour ago Benefits Paid training Health insurance Dental insurance Paid time off On-the-job training Vision insurance 401(k) matching Employee discount Qualifications Teamwork Interpersonal skills Medical scheduling High school diploma or GED Attention to detail

Full Job Description The Opportunity:

We are seeking a dedicated and empathetic Customer Service Representative to join our busy spay/neuter clinic. As the first point of contact for our clients, you will play a crucial role in ensuring a smooth and positive experience, from initial inquiry to post-operative care. If you have a passion for animals, excellent communication skills, and a commitment to client satisfaction, we encourage you to apply!

Key Responsibilities:

Client Communication:

Answer incoming phone calls, emails, and in-person inquiries in a professional and friendly manner. Provide accurate information regarding our spay/neuter services, pricing, appointment availability, and pre/post-operative instructions. Address client concerns, answer questions, and resolve issues with patience and empathy. Effectively communicate complex medical information in an easy-to-understand way.

Appointment Scheduling and Management:

Schedule spay/neuter appointments efficiently and accurately using our clinic software. Confirm appointments and send reminders to clients. Manage appointment changes, cancellations, and reschedules. Maintain organized and up-to-date client records.

Admissions and Discharges:

Greet clients and their pets warmly upon arrival for appointments. Complete admission paperwork, ensuring all necessary information is collected and consents are obtained. Review pre-operative instructions with clients and answer any last-minute questions. Process payments for services. Review post-operative care instructions with clients during discharge, ensuring they understand medication schedules and signs to watch for.

Administrative Support:

Maintain cleanliness and organization of the reception area. Process financial transactions accurately and reconcile daily reports. Assist with inventory management of client-facing supplies. Collaborate effectively with veterinary technicians and veterinarians to ensure seamless client flow and communication. Perform other administrative duties as assigned to support clinic operations.

Client Education:

Educate clients on the importance of spay/neuter, responsible pet ownership, and preventative care. Provide resources and information on local pet services and animal welfare organizations when appropriate.

Qualifications:

High school diploma or equivalent; some college education preferred. Minimum of [e.g., 1-2] years of experience in a customer service role, preferably in a veterinary clinic or animal care setting. Genuine passion for animals and their well-being. Excellent verbal and written communication skills. Strong interpersonal skills with the ability to interact effectively with diverse clientele, often under emotional circumstances. Proficient in computer systems, including scheduling software and electronic medical records (EMR) systems [Pulse]. Ability to multitask, prioritize, and remain calm and efficient in a fast-paced environment. Strong attention to detail and accuracy. Ability to handle difficult or sensitive situations with professionalism and empathy. Reliable and punctual.

Physical Requirements:

Ability to sit or stand for extended periods. Ability to lift up to [e.g., 50] pounds occasionally. Ability to work in an environment with animal dander and occasional noise.

Benefits:

Competitive salary based on experience. [List specific benefits, e.g., "Health, dental, and vision insurance," "Paid time off," "Employee discount on services," "Continuing education opportunities," "401k matching"]. Supportive and collaborative team environment. Opportunity to contribute to a meaningful cause and positively impact the community.

Job Type:

Full-time Pay:

$16.00 - $17.00 per hour

Benefits:

Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person