Customer Care Representative Nationwide Legal, LLC Phoenix, AZ Job Details Full-time $20 - $24 an hour 5 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer communication Customer relationship building In-person customer service Client retention Driving Full Job Description Nationwide Legal is a trusted partner to law firms and legal teams across the country, delivering the reliable, precise support they depend on in high-stakes moments. We operate as an extension of our clients' teams. Confident, knowledgeable, and genuinely helpful, translating complex legal workflows into clear, professional service so our clients can stay focused on the practice of law. Built on relationships as much as results, we take pride in being the name legal professionals trust, nationwide. This is a field-based, client-facing role. The Customer Care Representative reports to the Phoenix office daily and spends the majority of each day on the road, visiting clients face-to-face across the Phoenix area. The ideal Customer Care Representative is a dynamic, client-focused professional who excels at building and nurturing relationships to drive client satisfaction and retention within an organization. This individual possesses a unique blend of interpersonal prowess, attentiveness, and self-motivation, thriving in a role that demands 80% of their time in the field visiting clients face-to-face and 20% in the office for planning and coordination. With their own reliable transportation, they are equipped to meet clients wherever needed, ensuring seamless and personalized service. At the core of their skill set is exceptional interpersonal communication. This Customer Care Representative is a natural conversationalist, adept at listening actively to understand clients' needs, questions, and concerns. They build trust through empathy, professionalism, and genuine enthusiasm, fostering long-term relationships that enhance the organization's reputation for reliable service. Whether checking in on an account in person, resolving a service issue on-site, or coordinating with internal teams on a client's behalf, they communicate clearly and follow through consistently. Reports to the Phoenix office daily; field-based duties include visits to assigned clients throughout the Phoenix area Phoenix based, own reliable transportation required. Commissions plus mileage allowance and benefits.

Job Type:

Full-time Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person