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Beamspeed

Technical Support/Customer Service

Entry-Level JobVerifiedNo experience needed

Pay: $15.15–$18/hr

Posted: 2 weeks ago

Location: Yuma, AZ (Onsite)

Last Updated: 2 weeks ago

Hours: Part-Time

Expires: 9/27/2026

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What they do

A Technical Customer Service Representative provides technology-related support and assistance to individuals using a product. Helps customers troubleshoot difficulties with their computers, Internet, phones, networks, etc.

$43,936 / year median in Arizona

-15% projected decline

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Job Description

Technical Support/Customer Service Beamspeed - 5.0 Yuma, AZ Job Details Part-time | Full-time $15.15 - $18.00 an hour 2 hours ago Qualifications Telecommunications network troubleshooting Computer operation Spanish Customer communication Email customer support Computer literacy iOS In-person customer service Equipment troubleshooting English Windows High school diploma or GED Desktop applications Networking equipment (troubleshooting support) macOS IP networking Technical support via email Telecommunications data network configuration Ticketing system technical support Client interaction via phone calls Full Job Description Beamspeed, LLC is a local owned and operated internet service provider serving the Yuma and Imperial counties. Objective This is an office-based position for an individual, to join our support team. This individual will be responsible for but not limited to taking customer's technical support calls, field technicians and walk-in customers, as well as creating trouble tickets based off of the troubleshooting done.

Minimum Requirements:

High School Diploma or GED Must be reliable and punctual Respond to client calls & emails for technical assistance, create service tickets. Strong documentation skills. Customer service skills.

BILINGUAL ENGLISH/SPANISH IS A MUST.

Must have computer experience Basic networking knowledge (including

LAN, WAN, IP

addressing, DNS, port forwarding, etc) Proficient in the use of computer programs including but not limited to: Microsoft Office (Word, Excel, Outlook, etc.)

Browsers:

Internet Explorer, Google Chrome, Apple Safari, Operating Systems:

Microsoft Windows required, Mac OS 10+ is desired, Android OS / iOS Troubleshooting is desired but not necessary. Exceptional listener and communicator; Strong verbal and written communications skills. Ability to work well with others and assist field technicians with troubleshooting while they are on location. The ability to efficiently prioritize demands and multitask in a fast-paced environment. Perform other duties as assigned by supervisor. Test/setup/troubleshoot networking equipment (Modems, Routers, Etc..)

Job Type:

Part-time Pay:

$15.15 - $18.00 per hour

Pay:

$15.15 - $18.00 per hour Expected hours: No less than 30.0 per week

Education:

High school or equivalent (Preferred)

Language:

English (Required) Spanish (Required) Willingness to travel: 25% (Required)

Work Location:

In person