Member Services Representative -

Bilingual Tagalog Location:

Alameda, CA (On-site)

Type:

Temporary, Full-time (40 hrs/week)

Schedule:

Monday-Friday, 8:00 AM-5:00

PM Pay:

Target $28.61/hr (W2) Position Overview We're hiring a Member Services Representative (Bilingual Tagalog) to serve as a primary point of contact for members and providers. In this role, you'll handle a high volume of inbound/outbound calls and respond to member communications (email, fax, letters, chat), while delivering excellent customer service and accurate documentation. Key Responsibilities Answer and resolve member/provider inquiries related to benefits, eligibility, claims, authorizations, pharmacy, and plan services Provide timely responses across phone, email, chat, and other channels to meet performance targets De-escalate concerns and support first-call resolution when possible Research and resolve complex issues across multiple systems/databases Accurately document interactions and outcomes in CRM/electronic systems Coordinate with internal departments (e.g., Claims, Enrollment, Authorizations, Pharmacy, Network Management) to drive issue resolution Assist members with navigation of online tools/portals and self-service resources Maintain confidentiality and professionalism at all times Required Qualifications High School Diploma / GED required (Bachelor's degree preferred or equivalent experience) Bilingual Tagalog/English required (bilingual proficiency exam required; must score 90%+) Minimum 1 year customer service experience (call center experience strongly preferred) Strong communication, active listening, and documentation skills Ability to prioritize and flex workload in a fast-paced environment Interested?

or reach out directly:

Austin Faris A-Line Staffing Solutions Phone:

586-710-7941

Email:

afaris@alinestaffing.com

INDLK Pay:

$28.61 per hour Expected hours: 40.0 per week

Work Location:

In person