RMA/Customer Support Specialist Powerside.com - 4.0 Alameda, CA Job Details Full-time From $60,000 a year 4 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Qualifications Teamwork Customer returns handling Interpersonal skills Bachelor's degree Attention to detail Customer support Full Job Description We're looking for 'customer-focus', highly organized and detailed oriented RMA/Customer Support Specialist to join our Customer Experience team. This is a hybrid RMA customer support role primarily responsible for managing the RMA process end-to-end while also providing general customer and product support. You will work closely with customers and internal teams to manage product returns, troubleshoot basic product issues, ensure positive customer experience. Responsibilities Serve as the primary point of contact for customers and internal stakeholders throughout the RMA process. Respond to RMA and general customer support requests by phone and email in a timely, professional manner. Attend daily shipping meetings. Coordinate RMA requests from initial intake through evaluation, return shipment, and closure. Receive and inspect returned products and enter or update RMA information in CRM/ERP systems. Maintain accurate RMA records and keep customers informed of RMA status, next steps, and information needed to complete the process. Support the RMA Technician with operational activities. Provide general first-level technical support for Powerside power quality monitoring equipment and related software. Create and maintain RMA reports and dashboards and help identify process improvements or recurring product issues. Perform other RMA and customer-related duties as needed.

What we are looking for:

Bachelor's degree in electronics, information technology, engineering technology, business operations, or a related field preferred; equivalent practical experience will be considered. 1-3 years of experience in customer support, technical support, RMA, repair coordination, operations, supply chain, or a related environment. Comfortable learning technical products and troubleshooting basic hardware, software, networking, or connectivity issues. Strong customer-service mindset with excellent written and verbal communication skills. Strong attention to detail and ability to maintain accurate records and documentation. Experience with Salesforce, ERP systems, ticketing systems, or similar business software is a plus. Proficient with Microsoft Office or similar productivity tools. Ability to manage multiple priorities, meet deadlines, and adapt to changing needs. Collaborative team player who can work effectively with customers and cross-functional teams in diverse geographic locations. Self-starter who is curious, resourceful, and comfortable asking questions and learning new technology. Why This Role? This is an opportunity to build a broad career in customer experience, combining RMA coordination, customer service, and technical troubleshooting. As product knowledge develops, the position may take on additional technical support responsibilities.

Pay:

From $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Location:

Alameda, CA 94502 (Preferred)

Work Location:

In person