An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Wondries Toyota - Alhambra, CA About the Role We're looking for a motivated, energetic, and customer-focused Acquisition Specialist to join our growing team. In this role, you'll help expand our pre-owned inventory by assisting customers with selling or trading in their vehicles. You'll work directly with customers in the service drive, make outbound calls to potential sellers, schedule appointments, and provide a professional appraisal experience. If you enjoy talking with people, building relationships, and working in a fast-paced environment, we'd love to meet you. Responsibilities Make 80-100 outbound calls daily to potential vehicle sellers. Schedule appointments with customers interested in selling or trading their vehicles. Follow up with customers by phone, text, and email. Approach and engage customers in the service drive and dealership. Explain our complimentary vehicle appraisal process. Collect vehicle information, VINs, and customer details. Maintain accurate customer information and notes in the CRM. Work closely with management to achieve monthly vehicle purchasing goals. Deliver exceptional customer service throughout the entire process. Qualifications Sales, BDC, call center, retail, or customer service experience preferred (automotive experience is a plus but not required). Comfortable making a high volume of outbound calls every day. Excellent communication and interpersonal skills. Positive attitude with a strong work ethic. Comfortable approaching customers and starting conversations. Basic computer and CRM skills. Valid driver's license with a clean driving record. What We're Looking For Highly motivated and goal-oriented. Excellent phone etiquette and communication skills. Comfortable handling rejection and staying positive. Coachable and eager to learn. Reliable, punctual, and professional. Team player who enjoys helping customers. Performance Expectations Complete 80-100 outbound calls daily. Schedule Appraisal appointments. Consistently follow up with all assigned leads. Meet or exceed monthly vehicle acquisition goals. Maintain accurate CRM documentation on every customer interaction. What We Offer Competitive pay plus performance incentives. Paid training. Career growth opportunities. Supportive team environment. Opportunity to help build and grow a new acquisitions department. If you're motivated, customer-focused, and ready to build a career in automotive acquisitions, we'd love to hear from you!
Pay:
$35,000.00 - $100,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Vision insurance
