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Alhambra Veterinary Hospital

Client Service Representative

Career Insights for Client Service Representative / Associate

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Based on California data

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What they do

A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.

$50,135 / year median in California

-6% projected decline

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Job Description

Join Our Team at Alhambra Veterinary Hospital! Alhambra Veterinary Hospital is a family-owned small animal practice focused on providing high-quality, compassionate veterinary care and an excellent experience for the families we serve. We believe our team is our greatest asset, and we work hard to create a supportive, positive workplace where people enjoy coming to work and have opportunities to grow. We are currently looking for a Client Service Representative (CSR) to join our front desk team.
Pay:
$20-$25 per hour, based on experience Our CSRs are an important part of the hospital. They are often the first and last person a client interacts with, and they play a key role in keeping communication, appointments, and the flow of the hospital running smoothly.
The ideal candidate is:
Positive and welcoming, with a genuine desire to help people and their pets Detail-oriented, organized, accurate, and dependable Adaptable and comfortable managing multiple priorities in a busy environment Team-focused and able to communicate well with doctors, technicians, assistants, and fellow CSRs Calm and professional, even when situations become stressful or emotional Responsibilities include: Welcoming clients and providing excellent customer service Answering phones and communicating with clients by phone, email, and other messaging platforms Scheduling appointments and helping manage the daily appointment flow Accurately entering and maintaining client and patient information Processing payments and maintaining accurate billing records Communicating client questions, concerns, and requests to the appropriate medical team member Helping create an organized, efficient, and welcoming front desk environment
Qualifications:
Previous veterinary, medical, or customer service experience is preferred, but not required Strong communication and organizational skills Comfortable using computers, practice management software, and multi-line phone systems Ability to multitask and prioritize in a fast-paced environment Reliable, professional, and committed to being part of a team Why Alhambra Veterinary Hospital? $20-$25 per hour, based on experience Family-owned and independently operated Friendly and supportive team environment Opportunity to learn and grow within veterinary medicine Competitive benefits package A modern hospital focused on providing excellent patient care while maintaining a positive workplace culture If you are friendly, reliable, organized, and enjoy helping both people and animals, we would love to hear from you. Apply with your resume to join the team at Alhambra Veterinary Hospital.
Job Type:
Full-time Pay:
$20.00 - $25.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Do you have any experience working in a veterinary hospital?
Experience:
Animal hospital: 1 year (Required) Ability to
Commute:
Alhambra, CA 91803 (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance