Customer Service /

Operations Assistant Schedule:

Monday - Friday 8am-4:30pm

Location:

American Canyon Seeking a reliable, organized, and customer-focused Customer Service / Operations Assistant to support our team with daily customer service and warehouse-related administrative tasks. This position will help answer incoming calls, assist customers with shipment inquiries, coordinate FedEx in-transit requests, and provide general administrative support to the operations team. Key Responsibilities Answer and direct incoming phone calls in a professional and friendly manner. Respond to basic customer inquiries regarding orders, shipments, tracking, and delivery status. Assist with FedEx in-transit shipment requests, including address corrections, delivery changes, holds, and other customer requests. Communicate with FedEx and other carriers as needed to help resolve shipment issues. Monitor and follow up on shipment exceptions and customer requests.

Assist with order paperwork, filing, stapling, organizing, scanning, and other administrative tasks. Qualifications Strong customer service and communication skills. Professional and friendly phone manner. Organized, dependable, and detail-oriented. Comfortable working in a fast-paced environment. Basic computer skills and ability to learn new software systems. Ability to prioritize multiple tasks and follow through. Previous customer service, office administration, shipping, or logistics experience is a plus. #nowhiring Customer Service / Operations Assistant