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Customer Service / Operations Assistant
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Customer Service /
Operations Assistant Schedule:
Monday - Friday 8am-4:30pm
Location:
American Canyon Seeking a reliable, organized, and customer-focused Customer Service / Operations Assistant to support our team with daily customer service and warehouse-related administrative tasks. This position will help answer incoming calls, assist customers with shipment inquiries, coordinate FedEx in-transit requests, and provide general administrative support to the operations team. Key Responsibilities Answer and direct incoming phone calls in a professional and friendly manner. Respond to basic customer inquiries regarding orders, shipments, tracking, and delivery status. Assist with FedEx in-transit shipment requests, including address corrections, delivery changes, holds, and other customer requests. Communicate with FedEx and other carriers as needed to help resolve shipment issues. Monitor and follow up on shipment exceptions and customer requests.
Assist with order paperwork, filing, stapling, organizing, scanning, and other administrative tasks. Qualifications Strong customer service and communication skills. Professional and friendly phone manner. Organized, dependable, and detail-oriented. Comfortable working in a fast-paced environment. Basic computer skills and ability to learn new software systems. Ability to prioritize multiple tasks and follow through. Previous customer service, office administration, shipping, or logistics experience is a plus. #nowhiring Customer Service / Operations Assistant