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JW
JS West & Co
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Customer Service Representative Needed Angels Camp Our Story Most people like to be a member of a family and a part of the team. Here at JS West that is exactly what you'll experience. JS West & Companies is all about family. We're family owned and operated and have been for more than a century . Our whole philosophy of business embraces the bonds, trust and loyalty found in the family unit and extends to our family of employees, customers and community. JS West has an exciting and inviting opportunity for a Customer Service Representative based in our Angels Camp region that can thrive in a fast paced- high pressure work environment . Reporting directly to the Office Manager, in this position you will be responsible for offering superb customer service to both our residential and commercial propane customer. Our ideal candidate will have a team player attitude. Duties and responsibilities can vary.
A partial list includes:
- Answering phones and greeting visitors
- New customer setup
- Accounts Receivable
- Scheduling Deliveries & Work Orders
- Bookkeeping
- Running reports
- Data entry We expect our CSR to have the following skills and abilities:
- Phone skills that are courteous, friendly, and professional
- Fast paced work ethic
- People skills that put visitors at ease
- Detail oriented and focused
- Computer literate with a proficiency in Microsoft Word and Excel
- Time management- can balance work to meet deadlines and can work in sometime hectic situations
- Exceptional accounting/bookkeeping skills JS West offers excellent benefits including Medical, Dental, Vision, Long Term Disability, Life Insurance, ESOP, Vacation, Sick Leave, and Holidays.