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MA
Martin Auto Color Inc.
Customer Service/Delivery Driver/Paint Matcher
Career Insights for Customer Service Representative (General)
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Martin Auto Color Inc. is looking for a Delivery Driver/Customer Service Representative/Paint Matcher to join our team. Responsibilities Manage incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Follow communication procedures, guidelines and policies Take the extra mile to engage customers Delivering product to customers Inventory tracking of product Matching Paint Skills Proven customer support experience Experience as a Paint Matcher Must be twenty one+ and have a clean drivers records Driving experience Delivery Driving Experience Cashier experience and navigating customer invoices. Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively