Job Summary We are seeking a dynamic and energetic Call Center Representative to join our customer support team. In this role, you will be the frontline ambassador for our company, engaging with clients via phone and digital channels to provide exceptional service, resolve inquiries, and connect with patients to keep their appointments or create them. Your enthusiasm, communication skills, and problem-solving abilities will drive customer satisfaction and foster lasting client relationships. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our customers' experience. Responsibilities Handle inbound and outbound calls with professionalism, enthusiasm, and a focus on customer satisfaction Assist clients by answering questions, resolving issues, and providing detailed product or service information Conduct data entry accurately into our customer relationship management (CRM) systems while maintaining high organizational standards Maintain excellent phone etiquette and communication skills to ensure positive interactions with diverse clients Document all interactions thoroughly, including issue resolution steps and follow-up actions, to ensure seamless client support Skills Multilingual abilities are highly valued to serve a diverse customer base effectively Proven experience in call center operations or customer support roles Strong sales aptitude with the ability to create a full schedule Proficiency in Microsoft Office applications such as Word, Excel, and Outlook for documentation and communication purposes Excellent communication skills—both verbal and written—with an emphasis on clarity and professionalism Bilingual capabilities are a plus for engaging with a broader audience. Demonstrated phone etiquette, active listening skills, and customer service problem-solving abilities Adept at data entry, typing quickly and accurately to handle high call volumes efficiently Technical proficiency in using CRM software, computer systems, and other digital tools required for daily tasks Organizational skills to prioritize tasks effectively in a fast-paced environment Experience with outbound calling campaigns or cash handling is advantageous but not required Join us as a Call Center Representative where your energy and dedication will help create memorable experiences for our clients. We value your contribution to delivering outstanding customer service while supporting your professional growth in a vibrant team environment.

Pay:

$22.71 - $27.26 per hour Expected hours: 40.0 per week

Benefits:

403(b) Dental insurance Health insurance

Work Location:

In person