Customer Service Representative

We are looking for a dedicated Part-Time Customer Service Representative to join our team on a contract basis in Beverly Hills, California. This role requires exceptional communication skills, attention to detail, and the ability to handle inquiries efficiently and with a strong focus on accuracy. If you thrive in a fast-paced environment and enjoy providing outstanding service, we encourage you to apply. This role is a 36-hour work week and onsite daily M-F.

Responsibilities:

• Utilize city-specific software to access, update, and manage customer account information and service requests.
• Address inquiries and concerns from customers, conducting research when necessary to provide accurate responses and solutions.
• Assist customers in understanding city programs, services, activities, and associated fees, guiding them to the appropriate forms, applications, or permits.
• Process service requests, provide timely updates, and resolve complaints effectively, escalating issues when appropriate.
• Maintain accurate records and documentation related to customer interactions and service transactions.
• Communicate clearly and with attention to detail with both internal and external stakeholders to ensure seamless service delivery.
• Demonstrate sound judgment in determining which issues require referral to other departments or personnel.
• Stay informed about municipal codes, policies, and procedures to provide accurate and up-to-date information to customers.
• Deliver exceptional customer service during high-volume call periods, ensuring satisfaction and efficiency.
• Follow established protocols for handling inbound and outbound calls, order entry, and related tasks.