CSR Customer Service Representative/Dispatcher $24-$27/Hr

Are you a master at maintaining order among various tasks? Do you yearn for acknowledgment of your efforts? Technicians depend on Dispatchers to ensure that each task is assigned to the right individual. If you thrive on being in command and providing clients with a sense of assurance in our services, we have an ideal opportunity for you. We recognize your meticulousness and respect your position as the primary link to our clients. Water Heater Man, Inc., is a growing service plumbing company in Anaheim. We have been serving our community since 1978. We offer medical, dental, vision and life insurance, paid holidays, paid vacations, paid sick days, profit sharing, performance bonuses and several company sponsored events each year. If you possess the requisite qualities and are prepared to take the next step in your career, Water Heater Man, Inc. provides an extraordinary environment to work and develop. Be part of our team and receive recognition for your contributions!

Responsibilities:

Relay accurate information to technicians, ensuring proficient, quality customer experiences. Manage the whereabouts and needs of every technician in the field. Be professional and establish customer rapport, encouraging repeat business. Respond to customer requests, resolve issues, and promote the brand. Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders. Update customers throughout the day on the technician's progress. Enhance the success of technicians by familiarizing yourself with their preferences, skills, licenses, and communication abilities.

Qualifications:

Maintain a positive and dedicated demeanor to contribute to the company's positive work environment. Develop a proven track record in customer service. Organize and oversee the scheduling of technicians for various service and maintenance appointments. Technologically savvy, learns and implements new software, and systems quickly, good typist, and proficient with phone systems. Personality that blends well with a fast-paced, goal-driven environment. Highly organized with exceptional follow-through abilities. Ability to build trust, diffuse conflict and hold others accountable. Strong verbal and written communication Water Heater Man, Inc. is a dedicated team of professionals that's been serving our community since 1978. We've grown by hiring the best professional technicians and making life easy for them. We take great care of them, they love their jobs, and our customers love us for it. "We do great work…because we've got great people." We currently service Southern California, Northern California, Colorado, Nevada and Arizona.

MISSION STATEMENT

Provide reliable, Value-based, professional service that is second to none in water heating systems. We operate with integrity, respect, loyalty, dignity, and fairness to ensure high quality, efficient work that exceeds our customers' expectations, gains supplier support, and enables our team members' success.

COMPANY VALUES

Honesty at all times - We demonstrate this in every interaction with customers, suppliers, and team members. To the best of our ability, we provide accurate information and proactive communication seeking to understand and be understood to create a distinct culture with strong relationships. Team members' safety and success - Safety, health and well-being are the first priorities in all work environments. We are committed to our team members growth and development to increase skills and success. Technical expertise and innovation - We strive to bring our customers the best, most cost effective, innovative solutions for their water heating problems. We use our adaptability and expertise to find win-win outcomes. Profitable growth and success - Our customers and suppliers deserve a well managed company that will fulfill the long term relationships we create. Team members deserve the reliability of a well managed company that is profitable and can provide for their success long term. To these ends, we continue the legacy that began in 1978 to manage the business so everyone gains. Compensation Package Base pay 6 paid holidays 11 paid vacation days 1st yr, 3 weeks after 2 yrs, 4 weeks after 5 years 5 paid sick days-don't use sick pay and we will reward you for staying well. $350 towards medical/dental/vision insurance premiums $50,000 life and AD&D insurance paid by company Regular performance bonuses 401(k) with regular profit sharing contributions Company sponsored functions throughout the year (some adult only, some including the family)