Onsite Customer Service Representative Common Interest Management Services - 3.3 Brentwood, CA Job Details Full-time $22 - $25 an hour 3 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Referral program Qualifications Interpersonal skills High school diploma or GED Driver's License Attention to detail Organizational skills Multi-line phone systems Full Job Description Company Overview Build Your Future, Strengthen Communities - Grow with CIMS Common Interest Management Services (CIMS), an Associa Company, is one of the fastest-growing HOA management companies dedicated to enhancing communities and delivering exceptional service. We are looking for a dynamic Customer Service Representative to work onsite in our Brentwood, CA office. With seven offices across the Bay Area and Central Valley, we pride ourselves on fostering a vibrant, supportive workplace where employees can thrive and make a meaningful impact. About Us We are seeking a dynamic and detail-oriented Customer Service Representative to join our team! In this vital role, you will serve as the first point of contact for clients and community members, providing outstanding support through phone, email, and in-person interactions. This position offers an exciting opportunity to grow within a leading HOA property management firm .

Learn More About CIMS:

https://commoninterest.com/ Why Work at CIMS? At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, vision insurance, a 401K plan with a match, vacation, sick, and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities! The successful candidate will be responsible for providing customer service to multiple homeowners' associations. This is a full-time, non-exempt, in-office position based in Brentwood, CA, Monday-Friday, 8:00 AM-4:30 PM. Pay range is $22-$25/hour; direct experience is strongly preferred. How you'll make an impact Answer and resolve incoming calls and email correspondence with a customer-first approach Demonstrate professionalism and courtesy to ensure all inquiries are addressed promptly Coordinate and monitor work orders for community maintenance and repairs, ensuring accurate tracking and proactive follow up. Track and manage architectural applications submitted by homeowners Manage building key/gate remote distributions Prepare reports, bid documentation and other material. Compose and type routine correspondence to residents, service providers and other parties Type, distribute, and track monthly violation letters Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters. What you offer Two years experience in customer service or front desk roles within office environments Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel), Excellent phone etiquette with bilingual abilities are highly desirable for serving diverse clients Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced setting Ability to communicate clearly and professionally both verbally and in writing with the ability to handle complex interpersonal dynamics and respond to client needs High school diploma or equivalent required; additional administrative or office management training is advantageous Adept in Microsoft Office 365, Teams, CRM Software & SharePoint Operates with a high level of autonomy while maintaining a collaborative team-oriented approach. Experience with an HOA management company, property management, real estate or escrow services is a plus Ability to provide proof of a valid driver's license and appropriate vehicle insurance Join us at CIMS where your enthusiasm for customer service meets a rewarding career path! We're committed to supporting your professional growth while providing a positive work environment filled with opportunities to make a difference in communities.

Location:

390 Carrol Court Ste A Brentwood, CA 94513

Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Referral program Vision insurance

Work Location:

In person