We are looking for an experienced Sr. Customer Service Representative to support customer operations for a growing technology organization in California. This long-term contract position will focus on delivering accurate order support, billing coordination, account assistance, and operational follow-through across multiple customer channels. The ideal candidate is highly organized, comfortable managing competing priorities, and confident working with cross-functional teams to keep customer-facing processes running smoothly.

Responsibilities:

• Oversee customer hardware orders from intake through completion, ensuring timely and accurate processing across multiple request channels.
• Create pricing documents, issue invoices, and update recurring billing details to maintain accurate customer account records.
• Monitor outstanding payments, assist with collection follow-up, and partner with accounting teams to resolve invoice-related questions.
• Produce and maintain inventory reports, stock status updates, and other operational records used for customer support and planning.
• Coordinate provisioning, account setup, service activations, and fulfillment tasks with internal departments to support successful delivery.
• Communicate shipping progress, tracking details, and order status updates to customers and stakeholders in a clear and timely manner.
• Maintain organized trackers, documentation, and support records to improve visibility and operational accuracy.
• Participate in regular operations discussions and collaborate with internal teams to address issues, streamline workflows, and support continuity of service.