Customer Service Representative Kael Foods Burlingame, CA Job Details Full-time $26 - $28 an hour 14 hours ago Benefits Health insurance Paid time off Employee discount Qualifications Computer literacy Administrative experience Organizational skills Customer support Multi-line phone systems Clerical experience Full Job Description Overview Join our dynamic team as a Customer Service Representative and become the vital link between our organization and valued clients. In this energetic role, you will deliver exceptional support by addressing customer inquiries, managing administrative tasks, and ensuring smooth communication across multiple channels. Your enthusiasm and organizational skills will help foster positive relationships, enhance customer satisfaction, and contribute to the overall success of our operations. This paid position offers a rewarding opportunity to develop your professional skills in a fast-paced, supportive environment. Duties Respond promptly and professionally to customer inquiries via multi-line phone systems, email. Manage front desk responsibilities, including greeting visitors, handling incoming calls, and directing them appropriately. Maintain accurate records through data entry, filing. Support client communication efforts by preparing correspondence, processing orders, and following up on service requests. Utilize technical proficiency with our ERP for invoicing, billing, and financial record keeping. Ensure efficient office operations by coordinating clerical activities such as filing, document processing, and maintaining office supplies. Skills Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with spreadsheets. Experience with office management tasks including administrative support. Excellent phone etiquette combined with effective verbal communication skills for customer support. Bilingual (Spanish) abilities are highly valued to serve diverse client needs effectively. Prior clerical experience or office experience that demonstrates organizational skills and attention to detail. Knowledge of data entry procedures and familiarity with productivity software to enhance workflow efficiency. Technical proficiency in using multi-line phone systems, office management tools, and basic accounting software like QuickBooks. This role is perfect for motivated individuals eager to provide outstanding customer service while honing their administrative expertise in a vibrant workplace environment. We are committed to paying all team members fairly for their valuable contributions!

Pay:

$26.00 - $28.00 per hour Expected hours: 30.0 - 35.0 per week

Benefits:

Employee discount Health insurance Paid time off

Location:

Burlingame, CA 94010 (Preferred) Shift availability: Day Shift (Required)

Work Location:

In person