A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Sports Inc - 3.4 Camarillo, CA Job Details Full-time $19 - $24 an hour 11 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Computer operation Customer communication Customer returns handling Computer literacy E-commerce Online retail experience Full Job Description Love motorcycles? Know your gear? Know how to take care of customers? BTO Sports is looking for a Sales & Customer Experience Specialist to join our team. We're not looking for someone who simply answers phones and processes orders. We want someone who enjoys talking motorcycles, understands powersports products, knows how to build relationships with customers, and can turn a question into a great buying experience. If you know the difference between motocross boots, helmets, goggles, protection, parts and accessories — even better.
WHAT YOU'LL DO
You'll work directly with BTO Sports customers by phone, email and online channels to help them: Select the right products, gear, parts and accessories Make confident purchasing decisions Find additional products that complement what they're buying Place and modify orders Resolve order, shipping, return and product issues Navigate fitment, sizing and product questions Find alternatives when a product is unavailable Follow up on customer needs and opportunities Turn service conversations into long-term customer relationships This role is a combination of sales, product knowledge and customer service. Our goal isn't simply to close a ticket. It's to create a customer who wants to buy from BTO Sports again.
WE'D LOVE TO FIND SOMEONE WHO
Has motorcycle, motocross or powersports knowledge Understands riding gear, apparel, parts and accessories Is comfortable selling and recommending products Enjoys talking with customers Communicates clearly and professionally Can solve problems without needing a script for every situation Is comfortable working with computers and learning new systems Can manage multiple customer conversations and priorities Takes ownership instead of simply passing problems along Is dependable, positive and competitive Previous powersports, motorcycle dealership, retail sales, e-commerce or customer service experience is a plus. Enthusiasm and real-world motorcycle knowledge matter to us.
WHAT SUCCESS LOOKS LIKE
Great performance in this role means: Customers receive fast, knowledgeable help Sales opportunities aren't missed Customers get the right product the first time Problems are owned through resolution Customer follow-up happens consistently Average order value and add-on sales improve Customers come back to BTO Sports for their next purchase Our customers feel like they're talking to someone who actually understands powersports
ABOUT BTO SPORTS BTO
Sports is an established powersports e-commerce company serving motorcycle and motocross enthusiasts across the world. We sell the products our customers are passionate about — and we're building a team that shares that passion. If motorcycles are already part of your world and you're good with people, we'd like to talk to you. Apply and tell us a little about your motorcycle or powersports experience.
Pay:
$19.00 - $24.00 per hour Expected hours: 40.0 per week
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance
