Customer Service Representative S.F. Express Corporation Carson, CA Job Details Full-time $22 - $24 an hour 3 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Teamwork Microsoft Excel Interpersonal skills English Attention to detail Typing Full Job Description Company Overview Our company is a well-established provider in the express delivery and logistics industry, committed to delivering reliable, high-quality service to customers, partners, and the communities we serve. We value teamwork, professionalism, and continuous growth, and we strive to create an environment where employees can develop their skills and build long-term careers. We are currently seeking a Customer Service Representative to support our operations at the Los Angeles (LAX) location . Key Responsibilities Handle after-sales shipment exceptions, including delays, loss, damage, and undeliverable shipments. Provide dedicated support for key accounts when required. Conduct shipment tracing and investigations and coordinate with Operations and other teams for resolution. Provide timely and proactive updates to customers and follow up until case closure. Handle compensation/claims cases and escalate critical issues when necessary. Maintain accurate case records and meet established service and productivity KPIs. Perform other applicable duties and tasks as assigned by the Functional Manager/Head.

Requirements Education:

College diploma or equivalent qualification.

Language:

Good command of English; English/Chinese bilingual preferred. Customer service or logistics experience preferred. Proficiency in Microsoft Office or similar office software preferred.

Job Type:

Full-time Pay:

$22.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person