Job Summary:

Air Plus Heating and Air Conditioning is seeking a Front Office Customer Service Representative who is organized, customer-focused, and a team player . This role is the first point of contact for customers and requires excellent communication skills, the ability to handle difficult or upset customers , and a proactive approach to problem-solving. Sales experience is a plus , as the role may involve upselling maintenance plans and additional services. The ideal candidate should also have basic social media knowledge and be comfortable using computer software for scheduling, invoicing, and customer management .

Key Responsibilities:

Answer and manage incoming calls, schedule service appointments, and assist customers with inquiries. Handle customer complaints and resolve issues professionally while maintaining a positive customer experience. Dispatch technicians for service calls based on priority and availability. Upsell maintenance plans, products, and additional services when appropriate. Maintain and update customer records, invoices, and job statuses using company software. Assist with basic social media tasks , such as responding to customer inquiries, posting updates, and engaging with online audiences. Work collaboratively with the team to improve efficiency, customer satisfaction, and sales performance. Perform general administrative duties, including data entry, email correspondence, and office organization.

Qualifications:

Previous experience in customer service, front office, or HVAC industry preferred. Strong communication and problem-solving skills. Ability to handle upset customers and provide solutions professionally. Experience with computer scheduling, invoicing, and customer management software (ServiceTitan, , or similar is a plus). Basic social media knowledge for customer engagement. Team-oriented mindset with a proactive attitude.

Job Type:

Part-time Pay:

$20.52 - $21.31 per hour

Benefits:

Paid time off People with a criminal record are encouraged to apply Application Question(s): Do you have experience in the hvac industry?

Experience:

Front desk: 2 years (Preferred) Customer service: 2 years (Preferred)

Language:

English/spanish (Preferred) Ability to

Commute:

Cathedral City, CA 92234 (Required)

Work Location:

In person