We are looking for a bilingual customer service specialist to join a transportation and environmental services team in Cerritos, California. This contract opportunity with potential for a permanent role is ideal for someone who can manage customer communication, support drayage scheduling, and maintain accurate order and billing records in a fast-paced logistics setting. The role calls for strong attention to detail, confidence working across multiple business systems, and the ability to communicate clearly with both customers and internal operations partners.

Responsibilities:

• Coordinate incoming customer requests for drayage service and translate shipment needs into timely, accurate order setup.
• Enter and maintain transportation records in company systems while working closely with dispatch to support smooth execution.
• Compare shipment details against customer paperwork, port activity, and carrier schedules to confirm accurate planning.
• Address customer questions related to timing, accessorial charges, service exceptions, and supporting documentation.
• Track import and export booking activity and escalate service concerns to customers and leadership when needed.
• Review completed moves each day to confirm pricing aligns with customer agreements before billing is finalized.
• Prepare and send invoices within established turnaround expectations following container ingate.
• Partner with accounts receivable to investigate billing discrepancies and help resolve disputed charges efficiently.