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SC
SoCal Certified Collision Center
Office Assistant for a Collision Center
Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
Verified
No experience needed
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Job Description
Qualifications High school diploma or GED Must be at least 18 years of age Must have a valid driver's license Must have excellent customer service skills, be detailed oriented, dependable, punctual, and able to multi-task Maintain a well-groomed appearance and clean workspace, as you will be the first point of contact our customers. Work well under pressure Ability to read and understand basics of repair instructions and work orders Organization and multi-tasking; adapts easily to fast-paced environment Able to work both independently and as a team member Individual needs to have a positive attitude. Individual needs to have good communication skills Must be computer literate and able to use web-based software Knowledge of CCC One Bilingual is a plus Responsibilities The Customer Service Representative is responsible for ensuring that customers receive World Class Customer Service Experience on the phone, in person and throughout the entire repair process; provide administrative support to the daily operations of the shop. Greet all customers in a timely, friendly, and professional manner. Answer all phone calls consistently within 3 rings, communicate all phone messages to the correct recipient Set up vehicle inspections with the insurance companies Customer Handling during vehicle drop- off and pick up: photograph and document vehicles, prepare paperwork, & arrange for customer transportation Coordinate Rental Car /Tow companies to provide one-stop service to all customers