We are looking for a Customer Service Representative to support clients with transportation and shipping-related needs in Corona, California. This Long-term Contract position is ideal for someone who brings a service-driven approach and can manage customer communication, documentation, and order activity with accuracy. The role requires strong follow-through, comfort working across multiple systems, and the ability to keep pace in a busy operations environment while maintaining a positive customer experience.

Responsibilities:

• Deliver responsive support to customers by handling questions related to transportation services, shipment activity, and account needs.
• Prepare, verify, and update shipping records and related paperwork to ensure accuracy and compliance with operational requirements.
• Provide timely communication on order progress, delivery status, and service updates through inbound and outbound customer contact.
• Investigate service concerns and work toward prompt, detail-oriented resolution that protects the customer experience.
• Partner with operations and other internal teams to help keep freight movement on schedule and documentation aligned.
• Enter and maintain detailed information in company systems, ensuring records remain current, complete, and easy to track.
• Manage order entry and customer interactions across phone and digital channels while balancing multiple priorities throughout the day.
• Represent the organization with a strong customer-focused mindset during every customer interaction.