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Administrative Assistant: Orange Coast Womens Call Center
Career Insights for Call Center Representative
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Scorecard
Based on California data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$42,983 / year median in California
-1% projected decline
Job Description
Disability Coordinator Completion of forms submitted by patients in person, through email, or by fax. Completion of forms sent in by third party disability companies. Communicate with patients to help with disability questions/concerns, disability extensions, or to inform them that their forms are complete and ready for pickup. Send release of information forms to patients to ensure that we are HIPAA compliant when providing information to employers and third-party disability companies. Communicate with physicians regarding reasons for disability, extensions, etc. Communicate with third party disability companies to confirm delivery/surgery information, return to work dates, etc. Complete return to work notes. Submit billing claims for the collection of disability form(s) processing fees Education and Experience High School Graduate or equivalent required Working knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus healthcare database systems required Bachelor's degree in healthcare-related field preferred Minimum 0-2 years' experience required. Three (3) years' administrative support experience in a corporate environment preferred
Benefits
- Dental Insurance