Customer Service Representative (CSR) R&S Erection of Santa Rosa, Inc. | Cotati, CA | Full-Time, On-Site About Us R&S Erection of Santa Rosa, serving Northern California for decades with commercial and residential overhead doors, gates, dock equipment, hollow metal, and access control. We install, service, and repair the doors and gates that keep businesses and homes running, and we're looking for a CSR to be the first voice our customers hear. What You'll Do You'll be the hub between our customers, our technicians, and our office. On a typical day you'll answer incoming calls and emails, figure out what the customer needs, and get service calls scheduled and dispatched. You'll create and update work orders, follow up on open jobs, and keep customers informed when schedules change. You'll also help with quotes and service agreements, process payments, and make sure every job has the paperwork it needs to be invoiced. What We're Looking For You've got at least 1-2 years of customer service experience, ideally in a trades, service, or dispatch environment. You're calm on the phone when a customer's loading dock door is stuck or their gate won't open, and you can juggle several calls without dropping details. You're comfortable with computers, email, and learning new software. Construction or door industry experience is a plus, but we'll teach you the product side. Bilingual English/Spanish is a plus. Schedule Monday through Friday 8:00am to 4:30pm Pay $25-$30 per hour, depending on experience Benefits Medical, dental, vision, paid time off, paid holidays, 401(k)]

Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Retirement plan

Work Location:

In person