Customer Service Representative Confidential Cypress, CA Job Details Full-time $20 - $26 an hour 9 hours ago Benefits Paid training Health insurance Dental insurance Paid time off On-the-job training Vision insurance Flexible schedule Qualifications Sales support Customer returns handling Interpersonal skills Phone communication Microsoft Office High school diploma or GED B2B business model B2B Multi-line phone systems Typing Phone etiquette Client interaction via phone calls

Full Job Description Job Description:

New account set-ups and reinstatements (Standard, estore and service accounts) Perform denied party screening Order entry, processing and management Respond promptly and effectively to customer inquiries through multiple channels including phone, email and customer portals. Collaborate closely with warehouse, material control, sales and accounting as necessary to ensure orders and customer requests are processed accurately and in a timely manner. Process product returns and customer debits/credits in adherence to policies and procedures Ability to multitask and prioritize effectively in a fast-paced environment. Develop and apply knowledge of lighting products, including their specifications and applications. Maintain positive and customer-centric demeanor in all interactions. Apply problem-solving and conflict resolution abilities. Multitask and prioritize effectively in a fast-paced environment. Qualifications High school diploma, general education degree or equivalent At least 3 years of Customer Service call center experience in a B2B environment Must type and have knowledge of MS Office. Excellent verbal and written communication skills

Pay:

$20.00 - $26.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance

Experience:

Phone etiquette: 1 year (Required) Multi-line phone systems: 1 year (Required) Ability to

Commute:

Cypress, CA 90630 (Required)

Work Location:

In person