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JH
Jackson Hospitality, LLC
Guest Service Representative
Career Insights for Customer Service Representative (General)
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Guest Service Representative Jackson Hospitality, LLC - 5.0 Davis, CA Job Details Part-time | Full-time $16.90 - $19.50 an hour 19 hours ago Benefits Paid training Employee discount Opportunities for advancement Qualifications Computer operation Customer communication Computer literacy Full Job Description Guest Service Representative Residence Inn Davis $16.90 - $19.50 per hour DOE Full-Time / Part-Time | Morning / Evening / Overnight Shift Why Join Our Team Consistent scheduling and stable hours Supportive, team-oriented environment Paid training provided Hotel team member travel discounts Opportunities for growth and advancement Position Overview As a Guest Service Representative / Front Desk Agent , you are the first and last impression of the hotel. This role is responsible for delivering a welcoming guest experience while supporting daily front desk operations in a professional and efficient manner. This position is ideal for individuals who are reliable, guest-focused, and comfortable working in a fast-paced hospitality environment. Key Responsibilities Welcome guests and complete check-in/check-out procedures Answer phones and assist with reservations and guest inquiries Respond to guest requests and concerns promptly and professionally Process payments and maintain accurate records Communicate effectively with housekeeping and maintenance teams Maintain cleanliness and organization of the front desk and lobby areas Follow hotel brand standards, policies, and procedures Qualifications Previous customer service or hospitality experience preferred Comfortable using computers and multitasking Strong communication and problem-solving skills Professional demeanor and positive attitude Reliable with strong attendance and punctuality No hotel experience required — training provided for the right candidate. Schedule Requirements Availability to work mornings, evenings, weekends, and holidays as needed Typical shifts may include: 7:00 AM - 3:30 PM 3:00 PM - 11:00 PM Overnight shifts, if applicable Work Environment This is an active role that may include standing, walking, and moving throughout the shift. We are committed to providing reasonable accommodations and encourage applicants who can perform the essential functions of the position, with or without accommodation, to apply. Optional Add-Ons (Use as Needed)