Customer Service Representative Prime Wire and Cable Inc. Diamond Bar, CA Job Details Full-time From $20 an hour 3 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Pricing Customer returns handling Records management Electrical troubleshooting Account management Shipping documentation Full Job Description The Customer Service Representative is responsible for managing customer accounts, processing orders, resolving product and billing issues, and providing support to sales and marketing teams. This position ensures a seamless customer experience by maintaining accurate records and supporting operational and strategic goals. ________________________________________

Essential Duties and Responsibilities:

Order Processing & Account Management Maintain and update customer profiles including pricing and product information. Process all order types including new, repeat, warranty, and samples via manual entry and EDI. Manage domestic, import, and DDP orders including commercial documentation and shipping coordination. Validate purchase order pricing accuracy prior to processing. Address minimum order, case pack, or freight prepaid issues with customers. Provide shipping confirmations and stock updates to customers and sales reps. Track orders, shortages, and missing shipments with warehouse coordination. Prepare credit memos and RMAs for returns and exchanges. Assist customers with billing issues and coordinate invoice adjustments with accounting. Respond to customer inquiries and provide follow-up for issue resolution and satisfaction. New Customer & Item Setup Set up new customer accounts, verifying credit applications and resale documentation with accounting. Load new item data including specs, weights, dimensions, and UPCs into systems and customer portals. Support item setup for promotions, programs, and pricing updates. Customer Support & Technical Assistance Answer Prime 800 support line and assist customers, sales reps, and end users. Troubleshoot product issues including smart outlets, timers, surge protectors, and appliance connectors. Initiate and manage warranty claims including Connected Equipment Warranty. Maintain product knowledge and support customers with setup and usage. Collect and share customer feedback with product management and marketing. Sales Support Support sales by generating reports, managing customer databases, and maintaining pricing. Collaborate with Sales, Purchasing, and Marketing to fulfill customer requirements. Assist with sales history, open order, and backorder reporting. Create and update price sheets and manage copper-based pricing escalations. Quote custom print orders and manage vendor agreements. Provide documentation and pricing for VP-required customer programs.

Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person