Monday-Friday Position Overview We are seeking a professional, organized, and customer-focused Customer Service Representative to join our team at a leading cosmetic laboratory. This position serves as an important point of contact between the laboratory and its clients, suppliers, and internal teams, ensuring inquiries and requests are handled promptly, accurately, and professionally. The ideal candidate will have strong administrative and communication skills, excellent attention to detail, and the ability to effectively manage multiple priorities in a fast-paced laboratory environment. This role will support day-to-day office operations while coordinating client communications, sample shipments, incoming packages, and administrative activities. Key Responsibilities Serve as a primary point of contact for clients and suppliers, responding to inquiries and requests professionally and in a timely manner via phone, email, and other communication channels . Provide accurate information regarding client requests, samples, shipments, and general administrative matters. Coordinate the preparation and shipment of R&D samples, product samples, documents, and other packages to clients, suppliers, and business partners. Receive, document, and distribute incoming packages and shipments appropriately. Maintain accurate records and documentation related to customer requests, samples, shipments, and office activities. Follow established company procedures, guidelines, and policies to ensure consistent and efficient operations. Coordinate with internal departments to ensure client requests and administrative needs are addressed appropriately. Assist with general clerical and administrative duties to support the laboratory and maintain an organized and professional office environment. Utilize Microsoft Office, including Excel, Word, and Outlook , to prepare documents, maintain records, communicate with clients, and perform administrative tasks. Effectively prioritize and manage multiple assignments while meeting deadlines in a fast-paced environment. Demonstrate a strong customer-service orientation and the ability to adapt professionally to different client needs and situations. Maintain a professional, organized, and positive working environment. Handle confidential company and client information with appropriate discretion. Perform other administrative and customer service duties as assigned. Qualifications Minimum of 5 years of experience in customer service, office administration, administrative support, or a related office environment . Strong clerical, organizational, and administrative skills. Excellent verbal and written communication skills. Strong customer service skills with a professional and solutions-oriented approach. Proficiency in Microsoft Office Suite , particularly Excel, Word, and Outlook . Strong attention to detail and accuracy when handling documentation, customer information, samples, and shipments. Ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment. Ability to work independently while also collaborating effectively with internal teams. Professional demeanor with strong interpersonal and presentation skills. Ability to follow established procedures, guidelines, and company policies. Previous experience working in a laboratory, cosmetics, pharmaceutical, manufacturing, or other regulated/product-based environment is a plus. Preferred Qualifications Experience supporting customers or clients within a cosmetic, beauty, skincare, personal care, laboratory, or manufacturing environment . Familiarity with coordinating product samples, R&D samples, shipments, or other time-sensitive materials. Experience working with inventory, shipping/receiving, or package tracking systems. Familiarity with basic laboratory or product-development terminology is a plus. What We Offer This is an excellent opportunity for an experienced customer service and administrative professional to join a collaborative cosmetic laboratory environment and contribute to the company's client experience and daily operations. If you are organized, detail-oriented, dependable, and enjoy working directly with clients while supporting a fast-paced team, we encourage you to apply.
Pay:
From $20.00 per hour Expected hours: 40.0 per week
