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Dispatcher/Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
We are seeking an outgoing individual to join our team as one of our customer service representatives. This position
REQUIRES
former dispatching experiences in the HVAC and plumbing trade.
Responsibilities include:
- Answering phone calls from customers
- Scheduling service calls with customers with efficiency and attention to detail
- Have good communication with field technicians
- Following up with customers about service, scheduling, etc.
- Managing the day-to-day schedule for the field technicians Skills required:
- Outgoing personality and customer service skills
- Drive to learn and work hard
- Understanding of Google Drive programs (Docs, Sheets, etc.)
- Service Titan (Preferred not required)
Benefits Offered:
- Medical/ Dental
- 401(k)
- PTO•Paid Holidays•Plenty of opportunity for growth within the company
Job Type:
Full-time Pay:
$23.00
- $26.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off
Work Location:
In person