Under general supervision, provides efficient and effective customer service to power customers, receives payments, handles customer inquiries, resolves complaints and performs data input related to power payment arrangements and creates connect, disconnect, reconnect and trouble orders. Performs other duties assigned. High school equivalency and t wo years of customer service experience including working with customer accounts, payment arrangements and debt collection. Veteran's Preference (External Applicants Only): Submit DD form 214 or other evidence of veterans' status by the job posting deadline. Successful candidate must be able to successfully pass a credit check. A negative drug test is required as a condition of employment. Employees must notify supervision when applying for a position.