Customer Service and Back Office Representative

## Job Summary As the Customer Service and Ordering Associate at Western Fire Supply, you will play a vital role in ensuring smooth warehouse operations and provide exceptional customer service. Your responsibilities will include ordering products, fulfilling orders, managing customer online orders and large orders for federal, state, and local departments, and resolving customer inquiries. We also encourage those with Marketing backgrounds to apply. This position requires strong attention to detail, excellent communication skills, and the ability to thrive in a fast-paced environment.

Responsibilities:

Ideally has Quickbooks/Shopify experience Process and fulfill customer orders accurately and efficiently Assist in-store customers Manage customer online orders and large orders for federal, state, and local departments Provide exceptional customer service, promptly responding to inquiries and resolving issues Coordinate with internal teams to prioritize and execute order fulfillment tasks Maintain accurate inventory records and monitor stock levels Collaborate with vendors and suppliers to ensure timely product availability Assist in the warehouse organization and maintenance Adhere to safety protocols and guidelines to create a secure work environment Stay updated on product knowledge and industry trends to effectively address customer needs Perform administrative tasks related to order processing and customer support

Requirements:

High school diploma or equivalent; additional education or training in customer service or related field is a plus Proven experience in customer service, order fulfillment, or a similar role Excellent verbal and written communication skills Strong organizational skills with keen attention to detail Proficient computer skills, including experience with order management systems and Microsoft Office Suite Ability to multitask and work efficiently in a fast-paced environment Positive attitude and strong problem-solving abilities Ability to work effectively in a team and individually Physical ability to lift and move objects as required

Application:

If you are interested in the Customer Service and Ordering Associate position at Western Fire Supply and meet the requirements mentioned above, we encourage you to apply by submitting your resume and a cover letter highlighting your relevant experience to info@s3dvbe.com. Please note that only applicants selected for an interview will be contacted. At Western Fire Supply, we value diversity and inclusion in the workplace. We are an equal-opportunity employer and welcome applications from individuals of all backgrounds. We appreciate your interest in Western Fire Supply and look forward to reviewing your application!

Job Type:

Full-time Pay:

$18.00 - $21.00 per hour Ability to

Commute:

El Dorado Hills, CA 95762 (Required) Ability to

Relocate:

El Dorado Hills, CA 95762: Relocate before starting work (Required)

Work Location:

In person