Do you enjoy helping people, solving problems, and making someone's day a little easier? We're looking for a Customer Service Representative/CSR who takes pride in delivering excellent service and creating positive customer experiences. If you're a great communicator, enjoy finding solutions, and like helping customers feel heard and supported, this could be the perfect role for you. What You'll Be Doing Assist customers by phone or email Answer questions and provide information about services Resolve customer concerns with professionalism and empathy Schedule appointments and coordinate service requests Document customer interactions accurately Maintain customer records and update account information Work with team members to ensure customer satisfaction What You Bring 2-year of customer service, or administrative experience preferred 1-year of call center experience preferred Strong Communication and relationship-building skills Positive attitude and problem solving-mindset Comfortable multitasking in a fast-paced environment Tech-savvy (mobile apps, CRM systems, and Microsoft Office) High school diploma (required) Bilingual a plus You're a

Great Fit If You:

Enjoy helping people Communicate clearly and professionally Stay calm under pressure Have a strong attention to details Can multitask and stay organized Are comfortable using computers and office software Pest control office experience (helpful) What we

Offer:

Competitive pay Medical, dental, vision, HAS/FSA options 401 (k) + company-paid life & disability insurance Paid training, PTO, and 8 holidays Career growth and advancement opportunities

About Us:

Official Pest Prevention, an Anticimex company, has over 25 years of experience providing safe and effective pest control. We're expanding across Northern California and are committed to innovation, customer service, and employee growth.

Schedule:

Monday-Friday, with weekends as needed.

Job Type:

Full-time Pay:

$20.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Experience:

Customer service: 2 years (Preferred) Call center: 1 year (Preferred)

Work Location:

In person