Call Center Representative

Looking for a new Customer Service Role? The Call Center Representative is responsible for providing exceptional customer service to clients by addressing inquiries, resolving issues, and offering support related to HVAC products and services. This role requires strong communication skills, a good understanding of HVAC systems, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

Respond to customer inquiries via phone or email in a timely and professional manner. Assist customers with placing orders, scheduling appointments, and processing returns or exchanges. Handle and resolve customer complaints and issues efficiently and effectively. Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided. Coordinate with technical support teams for advanced troubleshooting and service calls. Ensure the accurate processing of customer orders and their timely fulfillment. Monitor order status and communicate updates to customers. Manage and update customer accounts and records in the CRM system. Provide customers with information about promotions, discounts, and new products.

Qualifications:

Minimum of 2-3 years of experience in customer service, preferably in the HVAC industry. Familiarity with HVAC systems and terminology is highly desirable. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Proficient in using customer service software, CRM systems. Ability to multitask and manage time effectively. Positive attitude and a strong commitment to customer satisfaction. Ability to work in a fast-paced environment. Willingness to learn and adapt to new technologies and procedures.

Physical Demands:

Stand/Sit:

Must be able to remain in the stationary position for 50% of the May be required to bend, climb (stairs or ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run. May be required to drive and sit for long periods of time. May be required to maneuver up to 25 lb. by lifting, carrying, or pushing The starting rate for this opportunity ranges from $18 to $22/hr. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands.

Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate's salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rating based on location and experience. We are an equal opportunity employer. We provide equal employment opportunities to everyone, regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Call center: 3 years (Required)

Work Location:

In person