Please note: this is a temporary/seasonal position.

Specific Duties and Responsibilities:

Providing inbound telephone customer service, catalog requests, post sales order requests and order entry in a call center environment. Investigating status of an existing service request or initiating a new order or credit in response to customer service inquiry. Documenting every call with actions taken to resolve issue or inquiry. Provide customer with details of new or existing orders to include routing, tracking, and proof of delivery. Defusing difficult situations and making it "right" for the customer to promote customer loyalty. Strong problem-solving skills and ability to make swift, sound judgments Analyzing and responding to customer communications in a timely manner. Resolving order entry problems or customer service requests while engaging in a professional relationship with the customer. Taking responsibility to ensure each customer interaction is exceptional Entering accurate order requests; ensuring specific customer requirements are followed. Following up on special requests and orders, reviewing customer's needs and matching needs to product, updating customer files and profiles. Quickly, accurately and professionally answer inbound calls regarding inquires on placing a new order; include explanation of gifts and services available features and benefits and costs. Accurate data entry of customer orders to include ship methods and greetings. Escalating problems and concerns beyond the ability of the Order Entry Gift Consultant to an immediate Supervisor or Manager.