Allied Wheel Components / Raceline Wheel - Customer Service Garden Grove, Ca. Looking for experienced only wholesale/retail wheel and tire customer service representative.

Position Overview:

We're looking for a high energy, personable, Customer Service Representative for our Garden Grove, CA distribution warehouse. Candidates must thrive in a fast-paced environment and communicate positively with customers and sales team. We seek a self-driven, disciplined, reliable, hard-working, excellent communicator with experience in the automotive aftermarket wheel and wheel accessory industry. Responsibilities include but not limited to: Assist retail and wholesale customers with product inquiries, fitment questions, pricing, and order status via phone and email. Process and manage retail and wholesale orders , ensuring accurate entry, pricing, and shipping details. Provide wheel and tire fitment guidance , helping customers and dealers select the correct Raceline wheel models, sizes, and bolt patterns. Coordinate with warehouse and shipping teams to ensure timely order fulfillment and resolve any shipping or inventory issues. Handle customer service issues , including returns, warranty claims, damaged shipments, and order corrections. Maintain strong relationships with dealers and retail customers by providing prompt support, product knowledge, and follow-up on orders and inquiries.

Requirements/Qualifications:

4+ years equivalent work experience - Retail Wheel & Tire, Wholesale Automotive required High School graduate. Strong problem-solving skills; demonstrates intellectual curiosity Strong computer skills (e.g. Microsoft Word, Excel, and Outlook) Clean driving record required Strong work ethic Demonstrated ability in both attitudinal and behavioral components of consumer behavior Ability to communicate - visually, written and oral. Strong, energetic presentation skills Strong experience in questionnaire development - thinking creatively, for valid and engaging respondent experiences Excellent communication skills and ability to influence across multiple cross functional areas Ability to manage time, projects, and conflict independently and with team Ability to establish and sustain strong business relationships and effectively prioritize business needs Ability to lift up to 50+lbs, load and unload wheels from vehicles, may be required to sit or stand for long periods, ability to travel to dealer sites Ability to train retail stores on how to buy/sell our brands Some weekend, or overnight travel for events required About Raceline Wheels Headquartered in Garden Grove, California. Raceline is a market leader in the design and manufacturing of wheels for street, track and off-road use. Founded more than 20 years ago as a manufacturer of specialty wheels for the off-road racing segment, Raceline's passion for performance continues to inspire its entire product line. Customers can count on Raceline for performance-driven technology and exceptional quality in aftermarket wheels in a range of styles and fitments for passenger cars, light trucks, SUVs, and UTVs. Raceline is part of the Allied Wheel Components family of brands. Submit your

Resume:

Job Type:

Full-time Pay:

$18.50 - $22.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Experience:

B2B sales: 4 years (Preferred)

Work Location:

In person