A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative - Logistics & Transportation Best Yet Express - 3.1 Gardena, CA Job Details Full-time $18 - $24 an hour 1 hour ago Benefits Opportunities for advancement Qualifications Teamwork Google Docs Interpersonal skills Computer literacy Transportation management Attention to detail
Full Job Description Location:
Gardena, CA Company:
Best Yet Express Best Yet Express is a family-owned transportation and warehousing company serving Southern California for more than 48 years. We provide local transportation, warehousing, cross-docking, transloading, and distribution services to a wide range of customers throughout the region. We are seeking a highly organized, customer-focused Customer Service Representative to join our operations team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in providing exceptional service. As a key member of our team, you will communicate directly with customers, coordinate shipments, support warehouse operations, and ensure accurate and timely information flows throughout the organization. What You'll Do Answer customer phone calls and emails professionally and promptly Enter and manage shipment information in our transportation management system Schedule pickups and deliveries Track shipments and provide status updates to customers Create Bills of Lading (BOLs), shipping labels, and supporting documents Coordinate communication between customers, drivers, dispatch, and warehouse personnel Provide shipment confirmations, delivery documents, and photos when required Monitor shipments and proactively communicate delays or service issues Ensure inbound and outbound inventory transactions are updated accurately and timely Assist with customer invoicing and shipment documentation Maintain accurate records and data entry Support general office and operational activities as needed What We're Looking For 2+ years of customer service, logistics, transportation, warehousing, or dispatch experience preferred Strong verbal and written communication skills Excellent organizational and multitasking abilities Ability to prioritize competing tasks in a fast-paced environment Strong attention to detail and accuracy Professional and positive attitude Ability to remain calm and solution-oriented under pressure Dependable, punctual, and team-oriented Comfortable learning new systems and technology Technical Skills Microsoft Office (Excel, Word, Outlook) Google Workspace (Sheets, Docs, Gmail) Data entry and order management systems General computer proficiency and ability to learn company software quickly Why Join Best Yet Express? Established and growing company with nearly five decades of success Family-oriented culture with a supportive team environment Opportunity to learn multiple aspects of transportation and warehousing Career growth opportunities for motivated individuals Fast-paced workplace where every day is different Stable, long-term employment with a company that values its employees 8:00am - 5:00pm If you're looking for an opportunity to build a career in logistics and transportation while working with a team that values accountability, customer service, and continuous improvement, we'd love to hear from you.
