Job Summary We are seeking a dedicated and enthusiastic Client Service Representative(CSR) to join our dynamic team.

Orchard Veterinary Hospital is under new ownership and we are looking to expand our hours and will be providing high quality and compassionate veterinary medical, preventative, and urgent care. We are privately owned and family focused practice and every employee is considered an essential and valued team member. We are all working with one common goal, providing the best patient and client care possible. We are a fun, compassionate and experienced group of individuals making a difference in the lives of our patients and clients everyday. Come help us save lives! The CSR will be responsible for providing excellent customer service to clients, scheduling appointments, managing phone calls, and assisting with administrative tasks.

Key responsibilities include:

Role Responsibilities:

Greet and welcome clients and their pets into the vet clinic or hospital. Check in the clients. Inform the veterinarian and assigned tech about the arrival of patients. Room clients and patients. Maintain, update, and file patients' charts and records. Answer phone calls and emails. Schedule appointments, consultations, and surgical procedures. Receive and process payments. Fill prescribed medications and explain their use if needed. Maintain the waiting room and front desk area and rooms clean and organized.

Requirements:

High school diploma or equivalent. Previous experience in a receptionist or customer service role (veterinary setting preferred). Knowledge of basic veterinary terminology is a plus. Exceptional communication and interpersonal skills. Strong organizational skills with the ability to multitask in a fast-paced environment. Proficiency with computer software and phone systems. Ability to handle challenging situations with tact and professionalism. Passion for animals and a commitment to delivering excellent customer service. Flexibility to work weekdays, weekends. please donot apply if you are not available weekends

Salary Range:

$22 to $28 per hour, based on experience

Job Type:

Full-time Pay:

$22.00 - $28.00 per hour

Benefits:

401(k) 4% Match Dental insurance Employee discount Health insurance Paid time off Vision insurance Ability to

Commute:

Gilroy, CA 95020 (Required) Ability to

Relocate:

Gilroy, CA 95020: Relocate before starting work (Required)

Work Location:

In person