Customer Service Representative I Goleta Water District - 4.5 Goleta, CA Job Details Full-time $68,599 - $79,412 a year 4 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Computer operation Microsoft Excel Word embeddings High school diploma or GED Organizational skills Customer support Clerical experience Productivity software Full Job Description Job Overview Join our dynamic team as a Customer Service Representative I, where your enthusiasm and communication skills will shine! In this energetic role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with professionalism and care. Your ability to handle inquiries efficiently, utilize technical tools, and communicate effectively across diverse channels will drive customer satisfaction and foster lasting relationships. If you thrive in a fast-paced environment and enjoy helping others, this position offers a rewarding opportunity to make a positive impact every day. Responsibilities Receives, sorts and processes customer water bill payments and deposits for new accounts using computerized database; scans payments; prints and issues receipts. Responds to routine questions concerning payments; researches information concerning customer inquiries related to water use, billings, payments and water leaks; may calculate water leak adjustments. Answers and routes telephone calls; takes messages; and provides needed information and assistance to the public over the telephone and at the public counter in compliance with District procedures and policies. Sorts and files closed service orders; maintains lock-off list and automatic payment file and related records. Calls customer to notify of returned checks and past due balances. Must be proficient with Microsoft Word and Excel. Manages and maintains multiple customer portals and customer information systems. Collaborates with other departments. Qualifications Proven experience in customer support or call center roles is preferred but not required; training will be provided. Strong communication skills in English; bilingual abilities are a plus for serving diverse clients. Demonstrated proficiency with Microsoft Office Suite (Word, Excel) and basic computer skills. Excellent organizational skills with attention to detail for data entry and record management. Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining professionalism. Experience with customer service problem-solving and client communication techniques. Familiarity with phone communication best practices, including phone etiquette and outbound calling strategies. Previous cash handling experience is advantageous but not mandatory; training will be provided on relevant procedures. High school diploma or GED (General Equivalency Diploma). One (1) year of experience in performing clerical duties including assisting the public, switchboard operation, handling money and making accurate change, computerized record-keeping and data input.

TO APPLY

download the employment application from our website https://www.goletawater.com/about-the-district/employment/ and submit to be considered. Resumes will not be accepted in lieu of a completed employment application.

Pay:

$68,599.00 - $79,412.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person