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AppleOne
Customer Service Specialist
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Job Summary A Customer Service Specialist is needed for a temp-to-hire opportunity in Goleta, CA. This role is ideal for an administrative and customer support professional who enjoys helping customers, solving problems, and keeping daily operations running smoothly. This position offers the opportunity to join a professional, team-oriented office environment where communication, reliability, and follow-through are valued. The Customer Service Specialist will serve as a key point of contact for customers, provide accurate information, support internal teams, and help create a positive service experience. Candidates who enjoy supportive leadership, collaborative teamwork, and the potential for long-term career growth will be a strong fit. Key Responsibilities
- Respond to customer inquiries by phone, email, or other communication channels in a timely and professional manner.
- Provide accurate information regarding orders, accounts, services, scheduling, or general customer needs.
- Research and resolve customer issues while documenting interactions clearly and accurately.
- Coordinate with internal departments to ensure customer requests are handled efficiently.
- Maintain organized records, update customer information, and support general administrative tasks.
- Deliver a positive customer experience through strong communication, patience, and attention to detail. Compensation and Benefits
- Pay rate: $20 to $22 per hour.
- Job type: Temp-to-hire.