Customer Account Management Specialist (1+ YR / ACCT MANAGEMENT / CS EXP REQ)

Customer Account Management Specialist (1+ YR / ACCT

MANAGEMENT / CS EXP REQ

) Awards Unlimited Hayward, CA Job Details Full-time From $20 an hour 1 day ago Benefits Paid holidays 401(k) 3% Match Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Professional development assistance Opportunities for advancement Flexible schedule Life insurance Referral program Qualifications Record keeping Managing customer accounts Customer communication Teamwork Customer relationship building Maintaining an organized workspace Sales Filing Process improvement Client relationship development Data entry Organizational skills Clean workspace maintenance Account management Escalation handling Leadership Entry level Order fulfillment Time management Client interaction via phone calls Full Job Description Customer Account Specialist (Sales / Customer Service / Account Manager / Senior Account Manager / 1+ YRS / Account Management / CS EXP REQ) - Hayward, CA Deliver exceptional service. Own the order. Build relationships that last. Are you someone who loves helping people, staying organized, and taking ownership from start to finish? Do you thrive in a fast-paced environment where accuracy and customer service matter? If so, we'd love to meet you. Join Alpine Awards — where every day you help customers celebrate success through custom awards, apparel, and promotional products. Alpine Awards in Hayward, California, part of the Regal Awards family of companies — including Regal Awards (Omaha, NE) and Awards Unlimited (Lincoln, NE) is a dynamic, family-friendly company that creates custom trophies, awards, apparel, and promotional products. We're seeking a Customer Account Specialist to join our California team. Why You'll Love Working Here Purpose-driven work that celebrates people and achievements Fast-paced days with variety, teamwork, and momentum A role where accuracy, ownership, and customer relationships matter Supportive leadership, cross-training opportunities, and career growth opportunities Competitive benefits, including health, medical, dental, vision, paid time off, and a Simple IRA with company match to support your well-being. Responsibilities Efficiently handle ALL tasks related to customer orders Own customer orders end-to-end, ensuring accuracy, timeliness, and satisfaction Communicate proactively with all parties (customers, production, outside vendors, and leadership) to ensure correct order setup and processing, timeline expectations, on-time delivery aligned with event dates, and smooth billing and collection of amounts due Maintain meticulous documentation and detailed records Provide friendly, professional service in person, by email, and by phone Respond promptly to customer questions with product and service information Proactively address customer concerns with confidence and professionalism Know when to escalate issues and partner with leadership for resolution Build customer relationships that drive loyalty and repeat business Maintain showroom standards, including light organization and cleanliness (dusting, upkeep) Support customer experience goals, contributing to 5-Star Customer Service Crosstrain and assist in other areas as business needs require Qualifications Strong understanding (or ability to learn quickly) of our product line, processes, and pricing to effectively create orders that production can build in a correct and efficient manner using established processes and procedures Ability to follow established processes from start to finish with consistency Strong attention to detail and high standards for precision and accuracy Excellent time management, multitasking, and organization skills Strong computer skills and proficiency with data entry and office software Ability to work quickly and efficiently in a deadline-driven environment Positive, professional, friendly attitude under all circumstances Enjoy working closely with people throughout the day Actively contributes ideas for improving processes and customer experience in a positive manner Ability to follow leadership instruction and work as part of a team Work independently a take ownership — we support, guide, and collaborate, but we don't micromanage. Capable of processing orders totaling at least $25,000 per month Cross train and work in other areas as business needs require Must be reliable and in-person attendance is a MUST Miscellaneous duties as assigned including but not limited to filing, answering the phone, assisting walk-in customers, and maintaining showroom cleanliness Job Performance Expectations Job performance is evaluated based on the following areas (and others as needed for company success): General performance versus expectations Management of work and people Working with peers / teamwork Customer service Innovation / process improvement Quality of work Quantity of work / productivity Positive attitude and professionalism

Schedule & Pay Schedule:

Full-time, Monday-Friday, 8:30 AM - 5:00 PM + 1-2

Saturdays/month Starting Pay:

$20.00 (based on experience), with growth potential based on performance. Benefits We offer a competitive benefits package including health, dental, and vision coverage; paid holidays, vacation, and sick leave; life insurance; and a Simple IRA with a 3% company match, 100% vested immediately. Flexible scheduling and career growth through cross-training are also available. This is a great opportunity to build skills, learn a product-driven business, and grow your career in customer service and sales support while working with a team that values quality and strong customer relationships. Apply today and help us deliver a 5-star customer experience every time.

Pay:

From $20.00 per hour

Benefits:

401(k) 3% Match Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person