Customer Service Associate Pay:

$24.00 per hour

Job Type:

Full-Time Department:

Customer Service Location:

PDC Corporate Office Be a Key Player in Delivering Exceptional Customer Support We are seeking a Customer Service Associate to support our growing Customer Service team. This role is ideal for a detail-oriented professional who enjoys solving complex customer issues, collaborating across departments, and delivering high-quality service in a fast-paced environment. You'll play a critical role in handling escalated inquiries and ensuring a smooth customer experience from start to finish. This position reports to the Customer Service Manager and Director of Customer Service.

WHAT YOU'LL DO

Customer Support & Escalations Handle escalated customer inquiries via phone, email, web requests, and internal systems Process refunds, returns, exchanges, and warranty claims in accordance with company policies Investigate and resolve complex customer concerns, escalating when necessary Maintain accurate documentation of customer interactions and order details Operational & System Support Manage NetSuite tickets and service requests to ensure timely resolution Coordinate with Sales, Logistics, and Store teams to address customer issues Review orders, service requests, and RMAs for accuracy before processing Support reporting and follow-ups to ensure customer satisfaction Team Collaboration & Compliance Share best practices and contribute to process improvements Participate in ongoing training for systems, products, and procedures Follow company policies, safety guidelines, and confidentiality standards

WHAT WE ARE LOOKING FOR

High school diploma or equivalent required; college coursework preferred 2+ years of customer service or support experience (retail or appliance experience a plus) Strong communication, problem-solving, and organizational skills Experience using CRM systems such as Zendesk or NetSuite Ability to work independently and manage escalated situations professionally Detail-oriented with strong multitasking abilities

PAY & BENEFITS

$23.00 per hour Medical, dental, and vision insurance Paid time off and company-recognized holidays 401(k) retirement plan Employee discounts

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

This position is based in a corporate office environment. Work is primarily desk-based and requires regular use of a computer and phone. Must be able to remain seated for extended periods, communicate clearly, move within the office as needed, and occasionally lift up to 15 lbs. The role involves handling a high volume of customer interactions in a fast-paced setting.

EQUAL EMPLOYMENT OPPORTUNITY

We are an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by law.

Job Type:

Full-time Pay:

$24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person