A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
About Speed Xpress Inc. Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we're more than just a delivery company - we're partners in success. We believe that ecommerce delivery shouldn't be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that's designed to meet business' needs, exceed their expectations, and future-proof their ecommerce business. In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide - with the number constantly growing. And we have no plans of slowing down.
JOB DESCRIPTION
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Job Logistics Customer Service Representative Employment Type:
Full-Time Job Overview We are seeking a detail-oriented and proactive Logistics Customer Service Representative to support daily customer service and logistics operations. This role is responsible for communicating with customers regarding delivery issues, following up on exception orders, coordinating with drivers, dispatchers, merchants, and operations teams, and ensuring outstanding cases are resolved in a timely manner. Key Responsibilities Contact customers when packages cannot be delivered due to incorrect, incomplete, or missing address information. Verify customer information and obtain accurate delivery details. Communicate with customers by phone, text message, or other communication channels to resolve delivery-related issues. Contact pickup locations, stores, and business partners to confirm business hours and operating status. Coordinate with stores and partners to resolve pickup issues caused by closures, schedule changes, or other operational exceptions. Monitor and follow up on exception orders to ensure timely resolution. Accurately document customer and merchant feedback and update order information in the system. Work closely with drivers, dispatchers, and operations teams to coordinate delayed or exception packages. Proactively follow up on unresolved cases and ensure issues are properly closed. Support additional customer service and logistics operations tasks as assigned. Qualifications Strong communication and customer service skills. Responsible, patient, detail-oriented, and proactive. Strong problem-solving and coordination abilities. Basic computer skills with proficiency in Microsoft Excel, Word, and other office software. Previous experience in customer service, logistics, delivery, e-commerce, or a related field is preferred. Ability to communicate with customers by phone and text in English. Bilingual Chinese/English skills are a plus. Ability to work effectively in a fast-paced environment and collaborate with drivers, dispatchers, merchants, and internal teams. Who We're Looking For We're looking for someone who is customer-focused, responsible, proactive, and detail-oriented. The ideal candidate communicates clearly, takes ownership of assigned cases, follows through until issues are resolved, and works effectively with customers, drivers, dispatchers, and internal teams in a fast-paced environment.
Pay:
$24.00 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance
