Client Retention Specialist Exodus Enterprises Irvine, CA Job Details Full-time | Contract $51,638.86 - $62,188.73 a year 9 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Parental leave Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Referral program Retirement plan Paid sick time Qualifications Teamwork Account development Business development Driver's License Account management Full Job Description

CLIENT RETENTION SPECIALIST

Exodus Enterprises | Irvine, CA 92618 | Full-Time | In-Person Join the Exo Team Exodus Enterprises (Exo) is growing and looking for talented, motivated individuals to join our team as Client Retention Specialists . Exo is a leader in the alternative consumer products space, working with retailers, wholesalers, distributors, and other businesses throughout the United States. As we continue to grow, we're looking for individuals who want more than just another job—we're looking for people who want an opportunity to develop professionally, build valuable sales and relationship-management skills, and grow with a fast-moving company. At Exo, we believe that the environment you work in matters. We've worked hard to build a culture that is positive, team-oriented, supportive, competitive, and focused on growth . Our sales management team brings a combined 25+ years of experience leading sales and client-facing organizations . Whether you're already experienced in sales or looking for an opportunity to break into client relationship management, you'll have access to hands-on training, coaching, and leadership designed to help you develop your skills. We strongly encourage both personal and professional growth . We want our team members to become more confident, capable, disciplined, and successful as they progress within the company. If you're motivated, coachable, competitive, and looking for an environment where your performance can directly impact your future, Exo may be the place for you.

WHAT THE JOB IS ALL ABOUT

The Client Retention Specialist is one of the most important client-facing positions at Exo. Our business depends on more than simply acquiring customers. We want to develop long-term relationships with the businesses that choose to work with us. As a Client Retention Specialist, you'll communicate directly with business customers and prospective customers, build relationships, identify opportunities, and help ensure clients continue receiving a high level of service from Exo. You'll use our CRM (Customer Relationship Management) platform throughout the day to manage accounts, document conversations, follow up with customers, identify opportunities, and coordinate with other members of our sales team. You'll learn how to have professional conversations with business owners and buyers, understand their needs, introduce appropriate products and opportunities, and maintain relationships over time.

WHAT YOU'LL BE DOING

Your day-to-day responsibilities may include: Communicating with existing Exo customers Building and maintaining long-term client relationships Following up with customers regarding previous purchases Identifying restock and reorder opportunities Re-engaging customers who haven't purchased recently Introducing customers to new products and product launches Contacting prospective business customers Identifying and qualifying potential new accounts Learning about each customer's business and product needs Maintaining accurate customer information within our CRM Documenting calls, conversations, follow-ups, and account activity Scheduling and managing follow-up opportunities Coordinating qualified sales opportunities with Sales Closers Helping customers get connected with the appropriate member of our team Supporting the onboarding of new business customers Maintaining consistent communication with assigned accounts Working with management to identify opportunities within your customer portfolio Participating in sales meetings and ongoing training Learning Exo's product portfolio Developing stronger communication, negotiation, and relationship-management skills Working toward individual and team performance goals This is a phone- and relationship-driven position , so you should be comfortable communicating with people throughout the day. You don't need to know everything on your first day. We'll train you. What matters to us is your willingness to learn, your consistency, your attitude, and your ability to apply the training you're given.

HOW OUR SALES TEAM WORKS

Exo's sales organization includes different client-facing positions that work together throughout the customer lifecycle. Our Sales Closers focus primarily on converting sales opportunities and helping customers complete purchases. Our Client Retention Specialists focus on developing relationships, maintaining communication with customers, identifying new opportunities, re-engaging accounts, and helping create a consistent experience for our clients. The two teams work closely together. When you identify an opportunity that requires a Sales Closer, you'll be able to connect that customer with the appropriate person and continue supporting the relationship. This structure allows you to learn multiple aspects of professional sales while developing experience in client management, account retention, lead qualification, CRM management, business development, and B2B sales.

PERFORMANCE & BONUS OPPORTUNITIES

We believe strong performance should be recognized. In addition to your regular compensation, this position includes opportunities to earn performance-based bonuses . For qualifying new business opportunities, you can earn a $50 bonus when an eligible client you generate completes a qualifying purchase , subject to the company's bonus program terms. As you develop your skills and demonstrate consistent performance, there may also be opportunities to take on additional responsibilities and advance into other sales and client-facing positions within the organization. We want people who are interested in building something long-term , not simply filling a seat.

WHO WE'RE LOOKING FOR

Previous sales experience can be valuable, but it's not the only thing we consider. We're interested in individuals who demonstrate the characteristics necessary to become successful. Qualities We Value Punctual Dependable Professional Organized Hard-working Positive Coachable Motivated Competitive Consistent Goal-oriented Willing to learn Comfortable communicating with new people Able to accept feedback and apply it Strong attention to detail Team-oriented Interested in personal and professional growth We want individuals who can contribute to a positive environment while still being motivated to perform at a high level.

PREFERRED SKILLS & EXPERIENCE

Experience in the following areas is helpful, but not necessarily required: Customer relationship management B2B sales Account management Customer retention Business development Lead generation Outbound calling Inside sales Customer service CRM platforms Microsoft Excel Microsoft Word Professional phone communication Candidates from other industries who demonstrate strong communication skills, work ethic, professionalism, and a willingness to learn are encouraged to apply.

OUR INDUSTRY

Exodus Enterprises operates within the rapidly evolving alternative consumer products industry . Our company works across multiple product categories, which may include: Hemp-derived products Botanical products and extracts Mushroom-based products Nicotine products Alternative wellness products Emerging consumer product categories Because we operate in a fast-moving industry, our product portfolio and customer needs continue to evolve. Team members should be comfortable learning about new products, adapting to changes, and communicating professionally with business customers regarding our product offerings.

TRAINING & DEVELOPMENT

We don't expect someone entering this position to already know everything about our industry or our sales process.

Training may include:

CRM training Product education Professional phone communication Customer relationship management Lead qualification Account follow-up Client retention strategies Sales fundamentals Objection handling Business-to-business communication Internal sales processes Professional development Our goal is to give motivated individuals the tools and knowledge necessary to become successful within their position and continue developing professionally.

OPPORTUNITY FOR GROWTH

Exo is a growing company, and we believe growth creates opportunities for the people who help make it happen. We encourage team members to develop their abilities and take on greater responsibilities as they demonstrate consistency, professionalism, leadership, and results. A Client Retention Specialist can develop valuable experience in areas including account management, sales, business development, client relations, CRM management, and leadership . Your performance, attitude, reliability, and ability to grow within your role can create opportunities for additional responsibilities and advancement.

BENEFITS

Eligible full-time employees may receive: 401(k) / retirement benefits Health insurance Dental insurance Vision insurance Life insurance Paid time off Paid training Parental leave Employee discounts Travel reimbursement when applicable Professional development and sales training Eligibility and specific benefit terms are subject to applicable company plans and policies.

ABOUT EXODUS ENTERPRISES

Exodus Enterprises was founded in Orange County, California in 2023 with a focus on developing and distributing innovative products within the alternative consumer products industry. Since then, the company has continued to expand its product portfolio and relationships with business customers throughout the United States. Exodus Enterprises works with retailers, wholesalers, distributors, and other businesses while continuing to develop products across established and emerging consumer categories. Our focus is on quality, transparency, innovation, strong customer relationships, and building a company capable of growing alongside our employees and customers. We believe long-term success comes from taking care of our customers, supporting our team, continuing to learn, and constantly working to improve.

POSITION DETAILS

Position:

Client Retention Specialist Job Type:

Full-Time Work Location:

In-Person Location:

Irvine, CA 92618

Driver's License:

Preferred Commute:

Reliable commute to Irvine, CA required

Relocation:

Candidates relocating must relocate before beginning employment Qualified applicants with criminal histories will be considered in accordance with applicable California and local law.

READY TO BUILD YOUR CAREER?

If you're looking for an opportunity where you can learn sales, develop professional skills, build relationships, earn performance-based bonuses, and grow within an expanding organization , we'd like to hear from you. We're looking for people who bring energy, professionalism, consistency, and a willingness to learn. Apply today to join the Exo team.

Pay:

$51,638.86 - $62,188.73 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance On-the-job training Opportunities for advancement Paid sick time Paid time off Paid training Parental leave Referral program Retirement plan Vision insurance

Work Location:

In person