Description We are looking for a Customer Service Representative to support clients in Irvine, California. This contract opportunity is ideal for someone who thrives in a fast-moving service environment and takes pride in delivering accurate, responsive support across the full customer experience. The person in this role will manage inquiries, coordinate with internal teams to resolve issues, and help ensure orders, deliveries, and account requests are handled with care and consistency.

Responsibilities:

• Manage customer inquiries through phone and other communication channels, providing prompt and attentive support for service-related needs.
• Take ownership of customer issues from initial contact through final resolution, partnering with internal departments to ensure timely follow-up and clear communication.
• Process order-related activities accurately, including order entry, customer account support, shipping coordination, and delivery updates.
• Use multiple internal applications throughout the workday to research information, document activity, and maintain service accuracy.
• Escalate recurring service concerns or unresolved issues to leadership with clear, timely feedback.
• Support inbound and outbound customer communication to address requests, provide updates, and strengthen client relationships.
• Contribute to assigned projects and provide additional operational support as business demands require.
• Work additional hours when needed to help meet service levels, order deadlines, or team priorities. Requirements
• 3-5 years of experience in a high-volume customer service or customer relationship environment.
• Background in a manufacturing or order management setting, including exposure to shipping, delivery coordination, account setup, and issue resolution.
• Some college coursework required; a bachelor's degree in a science or related field is preferred.
• Strong verbal and written communication skills with the ability to interact effectively across teams and with customers.
• Excellent attention to detail, data entry accuracy, and follow-through when managing customer requests.
• Proficiency with Microsoft Office applications and general PC-based office tools.
• Strong problem-solving, listening, and basic math skills, including the ability to review invoices or order-related information.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .