About Us We are a fast‑growing skincare company dedicated to creating innovative, science‑backed products that enhance natural beauty. Our small but dynamic team thrives on collaboration, memorable customer experiences, and creative strategies that elevate our brand. If you're passionate about excellent customer service, love helping people, and are fluent in English/French or English/Chinese, we'd love to hear from you! About the Role We're looking for a BILINGUAL, friendly, detail‑oriented Customer Care Representatv to be the first point of contact for our customers and distributors. This isn't just answering phones — this is a white‑glove service role, where every interaction reflects warmth, professionalism, and the exceptional experience our brand stands for. You'll resolve inquiries, build relationships, and help customers feel truly valued. What You'll Do Provide exceptional, friendly support via phone, email, and live chat Assist customers and distributors with product inquiries, order tracking, returns, and account support Resolve issues fully and with care, ensuring satisfaction and follow‑through Translate and explain product information and marketing materials for multilingual audiences Document interactions accurately in CRM systems Work cross‑functionally with internal teams to improve processes and customer experience Act as a brand ambassador — embodying our passion for skincare and commitment to excellence Continually strive to exceed metrics and KPI expectations for customer service quality, responsiveness, and satisfaction Who You Are Proficient/Fluent in French, & Chinese Strong Bilingual skills: verbal and written communication Minimum 1 years call center or customer service experience — must be proven A natural communicator with strong listening and problem‑solving skills Empathetic, positive, and customer‑first in every interaction Comfortable multitasking in a fast‑paced environment while staying organized and professional Strong computer skills required, including email, spreadsheets, and CRM systems Direct Sales/Network Marketing Industry knowledge is a plus Previous experience in high‑pressure or front-line customer service is a bonus Good time management skills Why Join Us In‑office, Monday-Friday (9:30 AM - 5:30 PM) near Irvine Spectrum Competitive pay DOE Supportive, fun, and collaborative work environment Professional growth opportunities in a fast‑growing skincare company Ongoing coaching and development Ready to Grow With Us? If you're enthusiastic about helping customers and delivering world‑class bilingual support, this is your opportunity to join a team that values both excellence and empathy. Apply today and be part of our exciting journey in the skincare world!

Job Type:

Full-time Pay:

$47,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): This position requires you to work in the office.

Please type exactly:

I can work in the office. Besides English, you must speak

Spanish, Mandarin, Korean, or French Experience:

CALL CENTER

1 year (Required) Ability to

Commute:

Irvine, CA 92618 (Required)

Work Location:

In person