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Guest Service Representative
Job
Holiday Inn Express
Jackson, CA (In Person)
$36,296 Salary, Full-Time
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Job Description
About Us Holiday Inn Express is a premier hospitality establishment located in a picturesque setting, dedicated to providing exceptional guest experiences through outstanding service and attention to detail.
Job Overview:
We are currently looking for a Guest Service Agent to join our team. As a Guest Service Agent, you will be the face of Holiday Inn Express and Suites, responsible for ensuring our guests have a memorable stay from check-in to check-out. If you are passionate about hospitality, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply.Duties:
- Welcome guests warmly upon their arrival and provide assistance as needed
- Efficiently handle guest check-ins and check-outs with accuracy
- Offer information on resort amenities, local attractions, and dining options
- Address guest inquiries, requests, and concerns promptly and professionally
- Process payments accurately and maintain detailed records
- Assist in making reservations and assigning rooms based on guest preferences
- Collaborate with housekeeping to ensure rooms are clean and well-maintained
- Keep the front desk area organized and presentable
- Perform night audit tasks as required
Experience:
- Prior experience in a hotel or hospitality environment is advantageous
- Proficiency in using phone systems, computers, and office equipment
- Strong multitasking skills with the ability to manage multiple tasks simultaneously
- Excellent verbal and written communication abilities
- Fluency in multiple languages is a bonus
- Exceptional customer service aptitude with a friendly and professional demeanor
- Familiarity with front desk operations and hotel management software is beneficial Join our team as a Guest Service Agent at Holiday Inn Express and Suites and contribute to crafting unforgettable experiences for our guests.
Job Types:
Full-time, Part-time Pay:
$16.90- $18.