Job Overview We are seeking a dynamic and enthusiastic Customer Service Representative to join our team at Bon Air Pet Hospital! In this vital role, you will be the friendly voice and helpful face for our valued clients, providing exceptional support and ensuring their experience with us is positive and memorable. Bon Air Pet Hospital is a privately owned general practice rooted in kindness, collaboration, and truly gold-standard patient care. Led by Dr. Kat Olson, a dedicated and compassionate veterinarian who takes her responsibility to her patients and team seriously, our hospital is a place where your work matters—and your voice is heard. Dr. Olson brings a thoughtful, team-focused leadership style. She has created a friendly, tight-knit clinic that loves building relationships—with our clients, our patients, and each other. At Bon Air, you're a part of a team that values your skills, your ideas, and your well-being. Responsibilities Engage with customers via phone, email, or chat to address inquiries, resolve issues, and management of the clinic schedule. Assist clients with account management, refunds, and data entry tasks accurately and efficiently. Maintain detailed records of customer interactions, transactions, and feedback using our Practice Management Software (Ezyvet). Demonstrate excellent phone etiquette and communication skills to ensure every customer feels valued and understood. Support clients by troubleshooting problems, offering solutions, and escalating complex issues to appropriately when necessary. Manage cash handling responsibilities with accuracy during transactions when applicable. Skills Strong multitasking aptitude combined with excellent customer support skills Exceptional communication skills, both verbal and written, with a focus on active listening. Proficiency in Microsoft Office applications (Word, Excel) along with solid computer skills for data entry and record keeping (Ezyvet knowledge a plus!). Ability to handle cash transactions accurately and efficiently when required. Fast typing skills to manage high-volume interactions seamlessly. Previous veterinary medicine experience preferred (but we will train the right candidate!) Compensation & Benefits Competitive pay based on experience Medical, dental, and vision benefits PTO and paid holidays Continuing education opportunities A warm, supportive environment that focuses on well-being, not burnout Why Bon Air Pet Hospital? You are trusted and treated like a medical professional Your ideas are welcomed and valued You can practice high-quality medicine without losing your humanity You're part of a team led by someone who genuinely cares If you're looking for a clinic where you can grow, feel appreciated, and make a real difference—Bon Air Pet Hospital might be the perfect fit.

Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance

Work Location:

In person